Frequently Asked Questions

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What if I reach my weekly download limit of assets and need more?

You can upgrade your subscription at any time to allow more downloads or you can purchase single assets as you need.

Can I share my downloaded assets with a friend or colleague?

You cannot share assets with friends, colleagues, or clients on the Social Subscription. However, you may share assets with colleagues and use them for client work on the Business and Enterprise subscriptions. Never share your login details with anyone—doing so will result in the immediate termination of your account. See our Terms and Conditions for more information.

Can I print downloaded photographs to use a canvas or frame?

You may if you hold a Business or Enterprise subscription. This is also allowed for single purchases. All photos are high resolution excluding social subscription which is low res for social media. However, you may not re-sell the prints, these are for personal use only.

When will the watermark be removed?

For non-subscribers, the watermark will be removed once payment is made. For all subscribers the water mark will be removed once you download your chosen asset/s.

Do I own the asset exclusively once I pay for it?

No, we do not offer exclusive licences to any asset. If you want your own exclusive asset, please reach out to the team to organise a personal shoot, additional charges will apply.

Can I use an asset on behalf of a client?

If you are a business or enterprise subscriber, you may use your downloaded asset on behalf of a client. i.e. social media management, graphic designers etc. For non-subscribers and Social Subscribers your licence is for personal use only.

Where can I find the terms and conditions for Asset use?

You can find all the terms and conditions plus our privacy policy on our website. Our terms of asset use can be found in our content license agreement.

What is the Request Asset Feature and how does it work?

If you are a business or enterprise subscriber, you have access to request an asset. At the end of every month our team will create a list of requested assets and if possible, add this to our New Asset Monthly Shoot. The new assets will be added into the library the following month with business and enterprise subscribers getting first access to the new assets.

Will my requested asset be guaranteed in the next month’s New Assets? What if I need it before then?

Due to the large volume of requests, we cannot guarantee your chosen asset will appear in the next months New Assets. If you do require an asset before then please reach out to our team to organise a personal shoot, additional charges will apply.

What if I can’t find an asset I need?

For our business and enterprise subscribers you can use our Request Asset Feature. All other users can reach out to our team to organise a personal shoot to, if possible, obtain the asset you need. Additional Charges apply.

What happens if I want to cancel my subscription, can I still use the assets?

Once you cancel your subscription you will no longer have access to your download history so you will no longer be able to re download your assets. You may continue to use any asset you have previously downloaded to your device/computer after cancelling if you abide by the licence for the asset/s.

What are the differences between the 3 subscriptions?

Social Subscription intended for personal use on social media platforms, there is a monthly download limit of 10 assets. Business Subscription is intended for companies/businesses that need assets for multiple clients, prints, websites etc. There is a monthly download limit of 40 assets per week. Enterprise Subscription is intended for large scale Companies/Businesses that need assets for large scale campaigns, advertising, billboards etc There is a monthly download limit of 100 assets.

What is the difference between Nativ and a standard stock photo and video site?

Nativ Collection is a carefully curated library of high-quality photo and video assets from a localised part of southeast Queensland. It is the most extensive collection from this area that you will find anywhere. It is very simple and easy to use with no complicated licensing agreements or website to navigate. The collection is created and curated in house by a small team of professional videographers and photographers from this area.